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Environmental

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Energy Efficiency

We implemented energy-saving measures in our office, including LED lighting, energy-efficient equipment, and a company-wide policy to power down electronics when not in use. These efforts have resulted in a 15% reduction in energy consumption compared to last year

Waste Reduction

We introduced a recycling program, eliminated single-use plastics from our office, and encouraged employees to use reusable items. As a result, we have reduced our waste output by 20% in the past year

Carbon Footprint

Our commitment to remote work and video conferencing has significantly reduced the need for business travel, leading to a 30% reduction in our carbon emissions from transportation

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Social

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Diversity and Inclusion

We introduced a comprehensive diversity and inclusion program, including unconscious bias training and an updated hiring process to promote diversity. Our workforce now comprises 40% women, with a 50% increase in underrepresented minoritiese implemented energy-saving measures in our office, including LED lighting, energy-efficient equipment, and a company-wide policy to power down electronics when not in use. These efforts have resulted in a 15% reduction in energy consumption compared to last year

Employee Wellbeing

We launched a flexible work policy and mental health support program to promote work-life balance and employee wellbeing. As a result, employee satisfaction has increased by 25%, and staff retention has improved by 20%

Community Engagement

Our team volunteered over 72 hours in local community projects and supported Hulu Langat flood victim by cleaning their houses and collect and deliver basic necessity donated by the public

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Governance

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Transparency

We have implemented a new whistleblower policy and anonymous reporting system to encourage employees to report unethical behavior without fear of retaliation

ESG Performance Measurement

We have established clear ESG performance metrics and targets, with regular progress updates provided to the board of directors.

We are proud of the progress we have made in integrating ESG principles into our operations and culture at SmartCore Digital. However, we recognize that there is always more to be done. We are committed to continuous improvement and will keep our stakeholders informed of our ongoing efforts to make a positive impact on the environment, our people, and the communities we serve.For more information about our ESG initiatives or to provide feedback, please contact us at salam@smartcore.group

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Roles and Responsibilities

Senior Management

The senior management of the Company is responsible for ensuring that this policy is implemented effectively throughout the organization. They will designate a Data Protection Officer (DPO) who will oversee the compliance with the policy.

Data Protection Officer/Committee

The DPO/Committee will be responsible for monitoring compliance with this policy, providing training to staff on the handling of personal data, conducting audits, and responding to data subject requests. The DPO/Committee will also act as the main point of contact for data protection issues and liaise with regulatory authorities as necessary.

Employees and Staff

All employees and staff have a duty to comply with this policy and any other policies and procedures that relate to personal data. They should ensure that personal data is processed lawfully, fairly, and in a transparent manner.




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Processing and Handling of Personal Data

Customer Data

Customer data will be collected and processed for the purposes of providing services to customers. This data will be kept confidential and only disclosed to third parties where it is necessary for the provision of the services.

Employee Data

Employee data will be collected and processed for the purposes of employment, such as payroll and human resources. This data will be kept confidential and only disclosed to third parties where it is necessary for the provision of employment benefits.

Third Parties’ Data

Third parties’ data will only be collected and processed where it is necessary for the provision of services. The Company will take reasonable steps to ensure that third parties’ data is accurate and kept up to date.

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Technical and Organizational Security Measures

The Company will implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures will include but are not limited to, firewalls, antivirus software, access controls, and staff training.

Handling Transfers of Personal Data to Third Parties

The Company will only transfer personal data to third parties where it is necessary for the provision of services, and where the third party is subject to data protection laws that are equivalent to or stronger than those in Malaysia. The Company will ensure that appropriate safeguards are in place to protect personal data when it is transferred outside Malaysia.


Responding to Data Subjects’ Rights

Data subjects have the right to access and correct their personal data. The Company will respond to data subject requests promptly and within the timeframes set out in the applicable data protection laws. The DPO/Committee will be responsible for handling data subject requests.

Data Storage Periods

Personal data will only be kept for as long as it is necessary to achieve the purposes for which it was collected. The Company will review its data retention policies regularly and delete personal data that is no longer required.


Disciplinary Consequences

All principles described in this policy must be strictly followed. A breach of data protection guidelines will invoke disciplinary and possibly legal action.

The Company is committed to complying with the applicable data protection laws in Malaysia and protecting the privacy of personal data. This policy sets out the measures that the Company takes to ensure that personal data is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect personal data from unauthorized access, disclosure, alteration, or destruction.



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